Digital Service Tools
Online Support
Get 24/7 support from Huawei engineers or chatbots.
Maintenance Status
Check maintenance and warranty status by serial number.
RMA Status
Check the status
of Return Material Authorization(RMA) requests.
DOA Status
Check the status of return and replacement requests for damaged and incorrect goods.
Warranty Policy
Get information about warranty terms applicable to Huawei Enterprise products. This is a general policy and
Maintenance Card
Learn about Huawei's support service.
Product Lifecycle Query
To query product life cycle status
Info-Finder
Easy access to all datacom device information you need.
Documentation
Bullitens
Product Bulletins
Product lifecycle, pre-warning, rectification, vulnerability maintenance, and PCN bulletin
Security Bulletins
Product Safety Information Notice
Service Bulletins
Software bulletins, information periodicals
Cloud Platform
DME IQ Intelligent Cloud O&M Platform
DME IQ Intelligent Cloud O&M Platform, Combining big data analytics and Artificial Intelligence (AI), Huawei DME IQ provides data infrastructure— such as Huawei servers and storage devices — with automatic fault reporting, and problem management and tracking.
IdeaManager Unified Endpoint
Management Solution A unified management and O&M platform for Huawei intelligent collaboration devices, providing configuration delivery, resource monitoring, and bulletin board, to help you manage all your devices, all of the time.
